The truth is that most of us are craving that hug from someone. While physical touch may not be your love language—and you might never consider hugging your boss—the reality is that we all want to feel care and connection throughout our day. It may be obvious that we want that at home with our partner and kids, but it’s less intuitive to think that we need it in the workplace, too.
The core idea here is simple: the bigger the change, the longer the on-ramp.
If you’re changing the type of copy paper you use in the office, that's no biggie--just notify people in a Friday memo. But if you’re changing your team’s strategy or KPIs or compensation structure, you’d best invite your folks into that discussion sooner and give them more time to adjust to the new reality.
